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Revolutionizing CX with AI: Insights from Industry Leaders

An ACLIVITI webinar with innovators at the forefront of AI in contact centers  

AI is the future.

What about right now?

The AI hype cycle is in full gear, but what AI can do versus what it will be able to do are still different things. Artificial intelligence will undoubtedly play a major role in the contact center of the future, but what is it capable of right now?

ACLIVITI sat down with three mature AI vendors in contact center technologies for valuable insights about where AI-fueled platforms currently fit into pre-, real-time, and post-interaction with customers.

Here's a quick clip from the webinar about how leading vendors are leveraging vast data repositories to enable chatbots to understand and respond:

 

What you'll learn from the full webinar

As AI solutions continue to develop and deliver on the hype, technologies from Omilia, Balto, and Observe.ai are already providing businesses with the competitive advantages necessary to satisfy increasingly demanding customers.

In this session, our expert speakers discuss and demonstrate how AI solutions are set to revolutionize the way you engage with customers and enhance their overall experience.

Who is ACLIVITI?

As these and other vendors lead the charge to provide call centers with the intelligence and analytics required for next-level customer experience optimization, ACLIVITI offers vendor-agnostic consulting and project management to modernize and transform contact centers through cloud-based CX platforms.

 

Watch the Full Webinar